Frequently Asked Questions 

Team members related

Do you have police checks and insurance?

Yes, our behaviour team have up to date Police Checks and Public Liability Insurance.

 

What type of training methods do you use?

Our training revolves around positive rewards play and relationship building. 

 

What qualification/s do the trainers have?

Our team has Dog Training & Related Qualifications as follows:

  • NDTF Qualified Dog Trainers

  • Behaviour modification

  • Qualified Vet Nurse

  • Trainer / Assessor

  • Dog First Aid 

  • Rescue dog rehabilitation

  • Assistants Dog training

Classes Related - Obedience, Puppy Preschool and Social

Do you have a cancellation policy?

Yes, please see below:-

All Cancellation carry $10 administration fee regardless of when it is cancelled.

In home sessions:

24 hours notice is required to cancel or reschedule a private training session booking or a fee of $30 shall be incurred.

This applies throughout Covid. If you book a package deal and do not pay the fee, you will forfeit your appointment. 

Group sessions:

72 hours notice is required to cancel prior to a group session booking or a fee of $50 shall be incurred.

 

If you are to miss a group training session, it is your responsibility to let your trainer know in advance. If time permits, we will endeavour to show you what you have missed before the next class session if time permits.

 

No refunds will be given after a course has commenced.

No refunds will be given for socialisation sessions.

How long does obedience go for?

Each class is 1 hour in length for 4 consecutive weeks, at the same place and time – unless raining, then the trainer will be in contact.

 

How long does puppy preschool go for?

Each class is 1 hour in length for 4 consecutive weeks, at the same place and time.

 

When can my puppy attend Puppy Preschool?

From 8 weeks old and after 1st Vaccination as our Puppy Preschools are held Indoors and in a safe and sterile environment.

 

How many people can attend a class?

Puppy Preschool: Most venues 2 People per Puppy for Puppy Preschool/Puppy Social due to Covid restrictions. Some venues can cater for families. Contact us to find out. 

Obedience: As it is outdoors, no restrictions apply.

 

If it rains, what happens?

The class session may be cancelled at the Trainer's discretion and all participants will be notified as soon as possible before class commences. This will mean your weekly session is postponed a week/extended. The trainer will SMS/TXT. Please make sure your mobile number is up to date in our system.

 

If the course falls on a public holiday, does the session still go ahead as planned?

Yes, unless otherwise agreed via class discussions.

What do I need to take to class?

Obedience- A good fitting collar, flat lead, treats, treat pouch, dogs favourite toy, enclosed footwear. NO bungee or retractable leads please.

Puppy Preschool – Treats

 

What are some example of treats?

High value – Ziwi Peak dry food, dehydrated liver pieces, cooked chicken or turkey pieces (only meat), cheese,

Low Value- normal food, if kibble is fed then pieces of that, small carrot pieces, apple pieces, blueberries

 

These are just examples, each dog is different with dietary restrictions, taste and experience with different foods. Try before attending class, to see what works for you and your dog.

What Locations are classes at?

Our classes are currently running in the areas listed below:-

  • Bracken Ridge

  • Chermside

  • Ferny Hills

  • Lawnton

  • North Lakes

  • Redcliffe

  • Sandgate

  • Woody Point

Please note, our locations may change as more venues are secured.

Where is my class at?

Please refer to the Email sent to you once you have registered for the class, then a reminder SMS/TXT a few days before class is starting. 

In home training

Do you help with separation anxiety?

Yes, we address it in a variety of breeds and ages.

 

How do I book a follow up session if I have already purchased a package?

Please contact us, via email, phone or Facebook messenger, to book in. 

 

Is there an extra fee if I have more than one dog living with me that needs training?

No extra fees for more than one dog living in the same household, however if there are multiple issues you may want to consider a longer session.

 

What do you do in the first In home session?

At our private in home consultations we cover a variety of issues depending on what you need help with. The sessions are catered to you and your dogs needs and lifestyle. Each training plan or program is different to the next. We begin the practical training in session 1. It is usually at your house but may be at a park or outdoor area depending on what we need to address.

 

What type of training methods do you use?

We believe the best training method is Positive rewards, which all our trainers, assistances and Volunteers have been trained to use for all our pups/dogs. 

What areas do you service  for in home sessions?

Brisbane north and south

Redcliffe peninsula

Moreton Bay

Caboolture

Redlands

Logan

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For Sunshine Coast, Gold Coast, Ipswich please contact us prior to booking.

 

Location related 

We offer our In home Session for dog training and support services throughout all of South East Qld.

 

Our classes are currently running in the areas listed below:-

·         Bracken Ridge

·         Chermside

·         Ferny Hills

·         Lawnton

·         Moreton Bay

·         North Lakes

·         Redcliffe

·         Sandgate

·         Woody Point

Please note, our locations may change as more venues are secured.

Where is my class at?

Please refer to the Email sent to you once you have registered for the class, then a reminder SMS/TXT a few days before class is starting.