Terms and Conditions

Dog Bizness reserves the right to amend the terms and conditions at any time. Please read these Terms and Conditions. If you make a booking you automatically accept these terms and conditions.

Cancellation Policy

All Cancellations/Refunds carry $10 administration fee.

In home sessions:

24 hours notice - VIA TEXT OR PH CALL is required to cancel or reschedule a private training session booking or a fee of $50 shall be incurred.

If you need to cancel within 24 hours, please CALL OR TEXT, as your email may not be received in time.

This applies throughout Covid. If you book a package deal and do not pay the fee, you will forfeit your appointment. 

Packages EXPIRE 1 year from payment date and cannot be transferred or swapped. Packages are non refundable.

Group sessions:

48 hours notice is required to cancel prior to a group session commencing or a fee of $70 shall be incurred for obedience and $50 for puppyschool.

If you miss a group training session, it is your responsibility to let your trainer know in advance. If time permits, we will endeavour to show you what you have missed before the next class session. We can only add you into a future session if there is availability at the commencement of the class. Please note this is due to Covid restrictions and safety regulations. 

 

If you have paid for a session or class and cancel it yourself, you will need to contact us for refund or further action. Refunds are not automatically generated.

If it rains, what happens?

The class session may be cancelled at the Trainer's discretion and all participants will be notified as soon as possible before class commences. This will mean your weekly session is postponed a week/extended or an online session may be arranged. The trainer will SMS/TXT. Please make sure your mobile number is up to date in our system. We do not offer transfers or refunds if the course is extended due to weather.

No refunds or transfers will be given after a course has commenced. This includes if a dog is too reactive and cannot participate.

No refunds or transfers will be given due to dogs coming on heat or health issues. We will help you where we can.

No refunds or transfers will be given due to isolation. We will endeavour to set aside time to show you what you have missed.

Isolation due to Covid

No refunds or transfers will be issued. If you are quarantined / in isolation during a course we do not offer refunds or transfers. This is due to the large number of people having to isolate. We will endeavour to catch you up at your next session. We realise this is not an ideal situation but in order for us to continue operating as a small business, we cannot offer refunds for these circumstances.

Dogs

You are responsible for your dog at all times.

A lead must be on your dog at all times.

Do not allow your dog to roam freely and approach other dogs and owners whilst in training.

You are responsible for any damage caused by yourself or your dog to a person or property.

If you have registered 2 or more dogs for a group training session, you must have a handler for each dog.

Please DO NOT allow your puppy to be on the ground when you are walking to a puppy preschool or socialization venue.

Dogs that bark excessively may need to be removed from class out of respect for local residents in the area and other class participants, but we will try to work with you in class to avoid this.

We do NOT allow reactive dogs in our courses. 

 
Risk

You accept all responsibility of possible risk of injury and or damage to yourself, your dog and any others that accompany you to a training session run by Dog Bizness.

 
Safety

All information you give to Dog Bizness before a session, in regards to your dog and its behaviour around other dogs and people and vaccination status, should be honest and accurate. If your dog poses a risk to others, is unwell or makes others feel uncomfortable, you may be asked to leave the class. Any minors / children attending a session must be accompanied by an adult and must not disrupt the class.

 
Session cancellation/rescheduling by Dog Bizness

We reserve the right to cancel or reschedule a session at any time. If weather is extreme we may cancel a session as a safety precaution for you and your dog. The session will be rescheduled. This includes courses. Weather interruptions are inevitable. We do NOT provide refunds for class extensions.

Vaccinations

Puppies attending our puppy preschool or other sessions must have first vaccination and be in good health. Dogs attending our obedience  courses or other sessions must be fully vaccinated and in good health.

Free training

Occasionally some of our training sessions are at no charge. The same terms and conditions apply to these sessions. 

 
Certificates

All participants in our group courses receive a certificate of completion at the end of the course. This certificate is a representation of attendance only.

 
Photos/Media

We take photos of our classes and sessions for social media. These photos remain the property of Dog Bizness. If you do not wish to be photographed please tell us PRIOR to your session.

 
Correspondence/communications

Upon registering for a course or class, you will be sent a confirmation email with address etc. You will also receive a welcome text message sometime before the course start date. It is your responsibility to provide correct contact details and respond accordingly. Failure to do so may result in your registration being cancelled.